I don’t know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve.
- Albert Schweitzer
We provide first class service. While this sounds like just another slogan, at Flash Networks, we stand behind our work. We promise every customer that we will do whatever we can to provide the best service possible.
We offer a comprehensive range of customer support and maintenance services that can be customized to your needs to ensure optimal performance and maximum value of your Flash Networks systems.
We have support centers throughout the world.
Our services may be tailored to meet your specific needs. We offer you a choice among different classes of Service Level Agreements (SLA), all managed according to Key Performance Indicators (KPIs) best practices.
Our services include:
- A hotline accessible 24x7x365 by phone to a call center, via e-mail, or directly to the online ticket system using personalized Web access.
International Hotline: +972-3-511-7872
US Hotline: 877-638-8424
- A Technical Assistance Center (TAC) with a help desk that is made up of senior technical and managerial personnel. All maintenance specialists are solution-oriented, taking personal responsibility for your satisfaction.
- Hardware support and replacement which enables us to aid you in resolving system problems related to hardware and then ship repaired or replacement units as necessary. As part of the maintenance plan, we provide a detailed Return Material Authorization (RMA) process.
- Software support and patches which enables us to aid you in resolving system problems related to software. We also periodically provide software maintenance releases.
- Remote diagnostics which enable one of our system experts to connect via a secured modem or VPN into your Flash Networks systems to directly analyze the problem and expedite a solution.
- On-site assistance, which enables one of our system experts to come to your site to directly analyze any problem in order to expedite a solution, working closely with your staff at all times.