Outstanding Service & Support
Flash Networks makes your needs our top priority.
At Flash Networks, we understand the need for fast time-to-market, seamless integration, and, most importantly, customers loyalty. Just as our customers come first with us, we know that your customers are first priority for you too. That's why we strive to ensure customer satisfaction.
An integral part of our service is the continuous evaluation and improvement of the services we provide our customers. With your feedback, we learn what works and what could be better, and use this information to improve our services accordingly. We know that without you, our loyal customers, we cannot be exceptional.
Staffed by technical experts and highly experienced project managers the Flash Networks service group complements our exceptional product offering. Together, our products and services comprise a comprehensive solution, driving data traffic and enhancing the subscriber experience for any wireless environment. We offer a broad range of services to assist you at any point in your infrastructure deployment, or in post-deployment operations.
Our service group can assist you with:
From "greenfield" rollout plans through validating field upgrades to creating winning plans for further development utilizing our leading products, our project managers get the job done on time and in budget.
Our maintenance services include a 24-hour hotline and call center, Technical Assistance Center (TAC or help desk), hardware support and replacement, software support and patches, remote diagnostics and on-site assistance.
International Hotline: +972-3-511-7872
US Hotline: 877-638-8424
Our professional services include system audits, capacity validation and planning, localization of client and user preference pages, test labs, device certification and custom OSS/BSS integration. Special projects and consulting services can also be undertaken.
Our deployment and integration services include site surveys, network planning and integration design, system installation and commissioning, integration testing and validation, system tuning and expansion and upgrades.
Our learning services include standard and customized instructor-led training courses designed to meet your needs. These can be presented on-site, in one of our state-of-the-art training centers or remote via WebEx. Pre-recorded training is also available for self-learning.